Storage Romford Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Romford provides storage and related services, including services connected with removals and the temporary holding of household or business goods. By making a booking, paying a deposit, using our storage facilities, or arranging services connected to our storage units, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who places a booking or uses our storage or related services.

Goods means any items, property or belongings deposited, stored, handled or otherwise dealt with by us on behalf of the Customer.

Premises means the storage facility or facilities operated by Storage Romford and any associated loading, unloading or holding areas used in connection with the service.

Contract means the agreement between Storage Romford and the Customer, governed by these Terms and Conditions, for the provision of storage and related services.

Scope of Services

Storage Romford provides self-storage and managed storage services for personal and commercial customers. We may also offer services connected to the storage of goods such as the reception of items delivered by a removal company, loading and unloading assistance, and short-term holding of goods awaiting onward transport.

The specific services to be provided will be described in your booking confirmation or signed agreement. Any additional services requested after the initial booking may incur further charges and will be subject to these Terms and Conditions.

Booking Process

All bookings for storage units or related services must be made in advance. A booking is considered provisional until accepted by us and any required deposit has been received. We reserve the right to refuse any booking at our discretion.

When you make a booking, you must provide accurate and complete information, including your full name, contact details, and a description of the Goods to be stored. If you are arranging for a removal company or third party to deliver Goods to our Premises, you are responsible for ensuring that they comply with our access times, procedures and any safety requirements.

We will confirm acceptance of your booking in writing, which may be provided electronically. The Contract is formed when we issue this booking confirmation. You must check all details in the confirmation and notify us promptly of any errors or changes required.

Access and Use of Storage Units

Access to the Premises and your storage unit is only permitted during the opening hours and on the terms notified to you at the time of booking or in any subsequent notice. We may require you to show identification before granting access.

You are responsible for ensuring that any removal company, contractor or other third party authorised by you to attend the Premises complies with our rules and any directions given by our staff. You are liable for any damage or loss caused by such third parties as if it were caused by you.

You must not store any prohibited, illegal or unsafe items, including but not limited to: explosives, weapons, flammable or combustible materials, chemicals, toxic substances, perishable goods, live animals, or any items that may cause damage, nuisance or health and safety risks. We reserve the right to inspect Goods where we have reasonable grounds to suspect a breach of this clause or where required by law or regulatory authorities.

Customer Responsibilities

You are responsible for packing and securing your Goods properly, whether you or a removal company carries out that work. We are not responsible for any damage arising from poor packing, inadequate protection, inappropriate containers, or failure to properly secure items within the unit.

You must keep your contact information up to date at all times. All notices given by us will be deemed properly served if sent to the last contact details you provided.

You must comply with all regulations, signage and safety instructions displayed at the Premises, and ensure that any person accompanying you or acting on your behalf does the same.

Payments, Charges and Deposits

The fees payable for storage and any associated services will be set out in your booking confirmation or tariff. Unless otherwise agreed in writing, storage fees are payable in advance for each billing period. We may charge additional fees for services such as handling of deliveries from removal companies, use of equipment, or extended access outside standard hours.

We may require a deposit before you move Goods into storage. This deposit may be applied towards any unpaid charges, damage to the Premises, cleaning costs, or disposal costs incurred under these Terms and Conditions. Any surplus deposit will be refunded after the Contract ends and all outstanding amounts have been settled.

Payment must be made using the methods we make available, which may include card payments or bank transfers. We do not accept cash by post. If a payment is declined or reversed, you remain responsible for all outstanding sums and any costs incurred as a result.

Late or Non-Payment

If you fail to pay any charges on the due date, we may charge interest on the overdue amount at the statutory rate from the due date until the date of actual payment, whether before or after judgment.

Persistent late payment or non-payment may result in restricted access to your storage unit, termination of the Contract, and the sale or disposal of your Goods in accordance with applicable law. We will give you reasonable notice before taking such action.

Cancellations and Amendments

You may cancel your booking before you move into storage, subject to any specific cancellation period or fee described in your booking confirmation. If you cancel at short notice, we may retain part or all of any deposit paid to cover administrative costs and any loss of bookings.

If you wish to change the start date, unit size, duration of storage, or any additional services such as handling of deliveries from a removal company, you must contact us as early as possible. All changes are subject to availability and may result in revised charges.

We may cancel your booking or terminate the Contract if you breach these Terms and Conditions, fail to make due payments, or provide misleading information. We may also cancel where we are unable to provide the storage or services due to circumstances beyond our reasonable control, in which case we will refund any pre-paid charges for services not provided.

Termination of Storage

Unless otherwise agreed, you may terminate the Contract by giving us prior notice in accordance with the notice period stated in your booking confirmation or tariff. You must remove all Goods from the unit and return any keys or access devices by the end of the notice period.

If you fail to remove your Goods at the end of the agreed period, we may treat the Goods as abandoned and may charge you for continued storage at the applicable rate, together with any additional costs incurred in removing, selling or disposing of the Goods.

Liability and Risk

You are responsible for arranging suitable insurance cover for your Goods while they are in storage or being handled in connection with our services. We do not automatically provide insurance for the value of your Goods, and our charges are not related to the value of the Goods stored.

We will exercise reasonable care in the provision of our services and in maintaining the Premises. However, all Goods are stored at your sole risk. To the fullest extent permitted by law, we are not liable for loss or damage to Goods arising from risks such as theft, fire, flood, vermin, changes in temperature or humidity, inherent defects, or inadequate packing.

We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be limited or excluded. Subject to this, our total liability for any claim arising out of or in connection with the Contract, whether in contract, tort or otherwise, shall be limited to the total charges paid by you for the storage services in the three months prior to the event giving rise to the claim.

We are not liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of goodwill, however arising.

Condition of Premises and Damage

You must take reasonable care of the Premises and any equipment or access devices we provide. You must not damage or alter the unit, fittings or security features. If damage occurs as a result of your actions or those of any removal company or third party acting on your behalf, you will be responsible for the cost of repair or replacement.

You must not block corridors, fire exits, loading bays or any common areas, nor leave waste or unwanted items in shared spaces. We may remove and dispose of any such items at your cost.

Waste Regulations and Prohibited Disposal

All Customers must comply with waste management regulations and any local requirements that apply to the disposal of unwanted items. You may not use the Premises as a place to dump waste or to leave items that are not properly stored within your unit.

You must not leave hazardous, medical, electrical or electronic waste, or any regulated waste materials on the Premises. Items such as refrigerators, freezers, televisions, computer equipment, batteries, solvents, paints, oils and similar materials must be disposed of only through appropriate licensed facilities. We are not obliged to accept such items and may refuse entry of Goods that we reasonably believe to be waste or unsafe.

If you or your appointed removal company deposit waste or prohibited items at the Premises, we may arrange for their removal and disposal and charge you all associated costs, including any penalties or fees imposed on us by third parties or regulatory authorities.

Security and Access Control

We take reasonable steps to provide a secure environment, which may include the use of access control systems, locks, surveillance and on-site staff. However, we do not guarantee that unauthorised access cannot occur, and you remain responsible for safeguarding your own keys, access codes and security devices.

You must not share access devices or codes with anyone other than those you have expressly authorised and for whom you accept responsibility. You must notify us immediately if you suspect unauthorised access or loss of keys or codes so that we can take appropriate steps, which may include changing locks or access permissions at your cost.

Force Majeure

We are not liable for any failure or delay in performing our obligations under the Contract where such failure or delay is caused by events beyond our reasonable control, including but not limited to adverse weather, natural disasters, fire, flood, industrial disputes, civil commotion, acts of terrorism, power outages, or regulatory actions.

Where a force majeure event occurs, we will use reasonable efforts to minimise disruption and to resume normal service as soon as reasonably practicable.

Data Protection and Privacy

We collect and process personal information about Customers for the purposes of managing bookings, providing storage and related services, processing payments, and maintaining security at the Premises. We will handle your personal data in accordance with applicable data protection laws.

Your details may be shared with third parties where necessary to provide the services, to recover debts, to comply with legal obligations, or to assist law enforcement and regulatory authorities. By entering into the Contract, you consent to such processing of your personal information.

Variation of Terms

We may update or vary these Terms and Conditions from time to time. Any changes will normally take effect from the start of your next billing period or from the commencement of a new Contract. We will give you reasonable notice of changes that may adversely affect you. If you do not agree to the revised terms, you may terminate the Contract by giving notice and removing your Goods from storage before the changes take effect.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

You and Storage Romford agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the use of our storage and related services.

Severability

If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary so that the remaining provisions continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between us, constitute the entire agreement between you and Storage Romford in relation to the provision of storage and related services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.